Refund & Cancellation Policy

Effective date: 5 November 2026

Enprato is operated by 深圳市南山区智隐百货用品店（个体工商户） (English translation: Shenzhen Nanshan Zhiyin General Merchandise Store, an individually owned business), China. The Chinese registered name identifies the legal operator; the English name is a translation.

Registered address: 深圳市南山区南山街道南山社区华联城市商务中心南区T2栋1510（入驻深圳市深汇通商务秘书服务有限公司）
Room 1510, Building T2, South Zone, Hualian City Business Center, Nanshan Community, Nanshan Subdistrict, Nanshan District, Shenzhen, China (registered through Shenzhen Shenhuitong Business Secretary Service Co., Ltd.).

Contact: zouyou213@gmail.com. No account or sign-in is required to email us.

1. Purchases

International Enprato access is purchased through PayPal: USD 9.99 for 30 days or USD 99 for 365 days. These are one-time payments, with no automatic renewal. Free accounts receive 35 minutes of practice per day. Paid access begins after payment is confirmed and is linked to your signed-in Enprato account.

2. Refund requests

For duplicate charges, unavailable service or other billing problems, email zouyou213@gmail.com with your Enprato account email, PayPal transaction reference and reason. Do not send passwords or full card details. We review requests individually; no blanket money-back guarantee or automatic prorated refund is offered. Your mandatory consumer rights remain unaffected.

Approved refunds are sent through PayPal to the original payment method. Processing and bank posting times vary. Fully refunded or reversed payments end the corresponding paid access. You may also use the dispute options available in your PayPal account, subject to PayPal eligibility and deadlines.

3. Renewal and expiry

There is no recurring payment to cancel. Paid access expires after the purchased period unless you make another purchase. Browsing, signing in or using free access never authorizes a payment. Any total payable is shown in PayPal before you approve.

4. Help

PayPal processes payments; Enprato provides the learning service and support. See the PayPal User Agreement for PayPal account and transaction terms.